The Client
In 2018 a determination was made by the Town of Victoria Park to find a software solution that would allow the quick collation of agenda and minutes. Another item on the wish-list was the capability to produce live minutes that would integrate with its website, reducing double handling.
As the scope was assessed another nice to have that formed part of the final brief was a live voting component. Having previously, unsuccessfully, investigated a solution some 5 years previously the Town of Victoria Park knew that the final solution needed to be robust, yet customisable and easy to use.
Selection Process
The Town of Victoria Park conducted an extensive process, reviewing many products on the market and ascertained that the Harbour Software Doc Assembler product best suited their needs. The stand out features were the ability to customise the product and that it was cloud-based.
The Brief and Development
The Town of Victoria Park required the Doc Assembler Product to fulfil a multitude of requirements, it needed to have a:
- Searchable database
- Automated agenda and minutes
- Capacity to notify people of due dates
- Reconcile council decisions using software
- Provide constituents with information on measures council took
The live voting concept became more than a ‘nice to have’ with Harbour Software creating a prototype specifically developed for the Town of Victoria Park. Armed with the confidence that it could work further development progressed to get the functionality finalised.
The implementation of Harbour Software’s Doc Assembler product allowed the Town of Victoria Park to take a holistic review of the suite of documents they produce and change the way reports were completed. Another benefit found in discovery was the end to end solution the product provided.
“Doc Assembler has had fantastic take up by our staff, considering we haven’t changed these processes for about 20 years, there has not been a resistance to change. Everyone is on board and now it is like we have always used it.”
The Outcome
Harbour Software worked collaboratively with the Town of Victoria Park to customise Doc Assembler to suit their needs. Uptake by Town Staff has been excellent with feedback specifically highlighting that the system is easy to use.
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