The Client
Devonport City Council, located in northern Tasmania, is a popular tourist destination surrounded by rivers, ocean and mountains. To help drive improvements in the delivery of services to the City, Devonport City Council have been on a digital transformation journey for the last two years. A key aspect of this journey was a cloud-first strategy and moving all systems to Software as a Service (SaaS) platforms.
During COVID-19, the City was presented with the challenge of transitioning their staff to work from home. This process also included looking for innovative ways to maintain collaboration on shared documents such as Council agendas and minutes.
Selection Process
The Brief and Development
Devonport City Council employed Doc Assembler and Docs On Tap to resolve the following requirements:
- Cloud-based application to meet their cloud-first policy
- Integration with Office 365 and SharePoint
- Enabled employees to continue working remotely
- Create reports and agendas easily and quickly
- Remote training and support
- An intuitive system that was easy for staff to adopt
Doc Assembler simplified the agenda and minute creation process, creating critical time efficiencies during the peak of the COVID-19 pandemic. End users were able to easily produce and manage agendas prior to the meeting, as well as monitor their action items allocated to them within the meeting minutes.
The Outcome
Harbour Software was able to assist with Devonport City Council’s digital transformation journey by offering a cloud-based solution that integrated with their preferred systems. Beyond the cloud-first strategy, Doc Assembler and Docs On Tap offered an interface that was easy to navigate.
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