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08/12/2022

The City of Launceston Upgrades their Operational Efficiency

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The Client

Located in the north of Tasmania and famed for its natural beauty, the City of Launceston is a progressive organisation working with its residents to create the best outcomes for the community and a positive future for all.

Guided by their values of pursuing standards of excellence and continuously seek opportunities for improvement, the City of Launceston adopted Doc Assembler to update and improve their internal processes and Council Meeting documents to enhance knowledge sharing with users in their community.

Their championing of innovation and collaboration is undoubtedly one of the many reasons Launceston took Wotif’s 2022 award for ‘Aussie Town of the Year’. This marked Tasmania’s inaugural win in the yearly tourism award which examines criteria such as affordability, quality, and traveller experience.

The Challenge

The City of Launceston’s previous system was outdated and in the process of being phased out. They needed a new, up to date system, which would better streamline timeframes and their internal processes more efficiently.

The Brief and Implementation

The City of Launceston was looking for a cutting-edge software tool to assist them in streamlining their internal operations, including:

  • Ability to use and customise templates
  • User accountability for authors and approvers
  • Document collaboration of multiple authors
  • Clear and concise formatting
  • Ease of automation
  • User friendliness
Doc Assembler’s cloud technology allows modern organisations to work collaboratively anytime, anywhere. It automates manual processes, saving valuable time and effort. By facilitating team collaboration and enhancing governance procedures, Doc Assembler provides a connected view of the agenda and minutes reporting process. Harbour Software implementation and support consultant Melissa Dunlop worked closely with the City of Launceston, providing them with ongoing training and support so their users feel empowered to collaborate on meeting documents online.

The Outcome

The City of Launceston’s previous system was outdated and in the process of being phased out. They needed a new, up to date system, which would better streamline timeframes and their internal processes more efficiently.

Since partnering with Harbour Software, the City of Launceston have already experienced a major increase in organisational efficiency.

Find out how Harbour Software can help your organisation

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